Computer repair software for jobs, parts and client accounts

You sell hours, then hand them out for nothing

A laptop comes in, a technician spends forty minutes establishing that the disk has failed, and that time is quoted as free diagnosis. Do it eight times a day and you have given away most of a bench week — and it appears nowhere as a cost.

The jobs you do charge for are nothing like each other. An operating system reinstall costs time and no parts; a laptop screen is mostly the price of the panel. Averaged into one figure called repairs, they tell you nothing.

Recording each job by type, with labour and parts on separate lines, pulls them apart. After a month you can see which work pays for your bench and which is a favour you have been doing for strangers.

How a repair centre runs it

1. Log the machine as a draft when it arrivesOne service record per machine: the client, what they reported, what you found. It stays open in service history until the machine goes back out.
2. Put diagnosis on as its own lineCharge it, or discount it to nothing and still record it. An hour you gave away but never wrote down isn't a discount you can point to later.
3. Keep parts on the job that used themDisks, RAM, screens and chargers go on as parts used and come off stock. The cost of that repair sits on the repair, not in a pile of receipts.
4. Finalise when the machine leavesTake payment and close it, or leave the balance on the client's account if they settle monthly. Either way the draft closes and the bench is free.

Your job and parts list, ready to set

Pick "Computer repair centre" at sign-up and this list is already there. Labour goes in as services at your own rates; components go in as products so they leave stock when fitted.

Keep data recovery on its own line. It is the one job where the price has almost nothing to do with what it cost you, and burying it inside "repairs" hides your best margin.

A month at a four-bench repair centre

Nine data recoveries earned more than the month's rent, power and internet together, and used no parts. But if the office work was on account, that UGX 8,200,000 is not UGX 8,200,000 in the bank.

Jobs that stall, and clients who pay in thirty days

Half your bench is machines waiting for something. A part ordered from town or from Dubai, an owner who has stopped answering, an approval from a school that must raise a purchase order. They are not finished and not earning.

PesaScope will not manage that queue. There is no ticketing system, no status pipeline, no awaiting-parts state and no alert when a job has sat for three weeks. The only mechanism is a service record saved as a draft and finalised when paid.

What it does hold is the money side while the job stalls: the client, the notes, the parts committed, the deposit taken. Your open drafts are a list you can read down on a Monday. The phone calls are still yours.

Where a repair centre leaks money

1. Labour nobody billedDiagnosis, a boda sent to collect a laptop, an hour on the phone resetting a password. If it is not a line on the record it is not a discount — it is a loss you cannot see.
2. Offices and schools on accountThirty-day terms are fine as long as you know the total. Record the job as credit against the client and the balance sits on the debtors list, with its age, until it clears.

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Questions repair centres ask