Subscriptions & Billing

Your plan decides what is in your menu and how many branches and staff you can have; your subscription keeps the business open. This page explains the three plans, how payments work, how to change plan or renew, and what to do if something goes wrong.

How billing works

You pay per business, for one month, six months or a year at a time. Branches are included in the plan price, up to the plan's branch limit, so there is no extra charge per branch. The order summary shows every line before you pay.

A new business gets one month (30 days) free. During the free month you have everything in the Standard plan, so you can try it all before you choose. When a subscription ends, there is a short grace period to renew. After that, the business is blocked until you pay, and the app takes you to the subscription page.

Only the owner can manage subscriptions. Open Settings & Management → Subscriptions. At the top you see how many subscriptions are active, how many are in their grace period, how many are overdue or blocked, and how many branches they cover. Each subscription shows its plan and billing period.

Available plans

There are three plans. Point of Sale is on every plan. Prices are in Uganda shillings; the app always shows the current price before you pay.

• Basic: essential bookkeeping. Record product sales and services, record expenses, see your simple profit summary (the dashboard), and use the Point of Sale. Basic costs the same per month whichever period you pay for.
• Standard: everything in the app. Adds stock, Who Owes / I Owe (debts and credits), payroll, customers, supplier purchases, the full reports (balance sheet, services, discounts, restocking, stock movements and PDF exports) and Quotation & Invoices. Paying for 6 months or a year costs less per month.
• Plus: everything in Standard with no branch or staff limit, plus priority support, training and custom set-up. Plus is not paid in the app: tap Contact us on the Plus card to message us on WhatsApp for a quote.

Subscribe or change your plan

1. Open Settings & Management → Subscriptions and tap New Subscription. You can also tap Change plan in Settings & Management → Business Profile, or Upgrade to Standard on a locked page.
2. Plan: pick Basic or Standard. Your current plan is marked, and if you picked a plan on our website before signing up, it is picked for you.
3. Business: pick your business. Its branches are ticked for you, because they are included in the price.
4. Billing period: pick monthly, 6 months or yearly. The order summary shows the total.
5. Tap Review Order and check the business, plan, branches and total.
6. Tap Proceed to Payment and pay with mobile money. See Renew an expired subscription for the payment steps.

To move to a different plan, choose it the next time you renew. The new plan applies as soon as the payment goes through.

Branch & staff limits

Each plan includes a number of branches and staff (see the table above; the owner is not counted as staff). When you are at the limit, Add Branch or Add Staff Member shows Branch limit reached or Staff limit reached instead of the form:

• On Basic, tap Upgrade to Standard for up to 6 branches and 20 staff.
• On Standard, tap Contact us about Plus for no limit.

Branches added before the plans changed that still show a payment owed can be paid with Pay next to the branch on your subscription. When you next renew, branches with payments owed are ticked for you so the renewal covers them.

Using the Basic plan

On Basic, the parts of the app that come with Standard stay in your menu with a lock and a Standard label: Stock, Who Owes / I Owe, Payroll, Customers, Purchases and Suppliers, the full reports, and Quotes and Invoices.

• Tapping a locked item opens Upgrade to Standard. It names the feature you tapped, lists what Standard adds with its prices, and has a button to the subscription wizard with Standard picked.
• Forms you use every day leave out what Basic does not have. For example, a sale has no Credit payment and no stock check, and a new product has no opening stock.
• Your dashboard and the Business Report still show your money in, money out and profit. Downloading reports as PDF needs Standard.
• If something you try needs Standard, a message says so with a link to the upgrade page.

Renew an expired subscription

Choose a plan and pay with MTN MoMo or Airtel Money to unlock your account.

1. Open Settings & Management → Subscriptions and tap Renew next to your subscription. You can also tap Renew Now on the warning at the top of the app.
2. Check the plan (your current one is picked) and tap Choose Business.
3. Pick your business, then tap Billing Period and pick how long to pay for. On Standard, paying for 6 months or a year costs less per month.
4. Tap Review Order, check the total, then tap Proceed to Payment.
5. Choose your network, MTN or Airtel, and type the number that will pay.
6. Tap Confirm & Pay, then approve the prompt on your phone with your mobile money PIN.
7. Your account unlocks as soon as the payment goes through. You see Subscription Activated!

Accepted payment methods

• MTN Mobile Money
• Airtel Money

Receipts

Every subscription payment has a receipt you can download. Open Settings & Management → Subscriptions, tap a subscription to open it, and tap the download button next to the payment under Payment History. Hand it to your accountant or keep it for your records.

Billing history

Open Settings & Management → Subscriptions. The Active & Grace tab shows current subscriptions, and Expired & Cancelled shows past ones. Tap a subscription to see:

• The plan, start date, expiry date and amount paid.
• Every branch it covers, with its status and price.
• The Payment History: each payment with its date, amount, months paid, method and reference.

Cancel a subscription

1. Open Settings & Management → Subscriptions.
2. Tap the cancel button (the cross) next to an active subscription.
3. Confirm. Cancelling cannot be undone, so you would need to subscribe again later.

Payment problems

If a payment fails:

• Check your phone for a message from your mobile money provider. The most common cause is not enough balance.
• Tap Try Again on the payment screen, or start again from Settings & Management → Subscriptions.
• A payment you started but did not finish shows as pending. Tap the Resubmit Payment button next to it to pay again.
• If your mobile money balance was taken but the app still shows unpaid, do not pay again. Access comes back by itself once the network confirms. If it is still blocked after a while, chat with us on WhatsApp or contact support with the phone number you paid from.